At Skin Symphony Clinic, we are committed to providing personalised, high-quality care to every client. As appointment times are reserved especially for you, we kindly ask that you review and respect the following Booking & Cancellation Policy.

By booking an appointment with Skin Symphony Clinic, you agree to the following terms.

Bookings & Deposits

Appointments can be made online or by contacting us directly.

A 50% deposit is required to secure all appointments. Your booking is not confirmed until the deposit has been received.

Your deposit will be applied towards the total cost of your treatment on the day of your appointment.

New Clients

Consultation and consent forms will be sent to you after booking. We kindly ask that these are completed prior to your appointment.

As Skin Symphony Clinic is a home-based clinic with no waiting area, please arrive at your scheduled appointment time and wait in your vehicle or nearby until you are contacted.

Late Arrivals

We understand that unexpected delays can happen.

If you arrive late, your treatment time may need to be shortened to avoid impacting other clients.

Clients arriving more than 15 minutes late may need to have their appointment rescheduled, and the booking deposit may be forfeited.

Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours' notice.

This allows us the opportunity to offer your appointment to another client on our waitlist.

Appointments cancelled or rescheduled with less than 48 hours' notice will result in the loss of the booking deposit.

No-Shows

If you do not attend your appointment without prior notice, your booking deposit will be forfeited.

A new 50% deposit will be required before any future appointment can be booked.

Repeated Cancellations

To ensure fairness to all clients, Skin Symphony Clinic reserves the right to require full payment at the time of booking after repeated late cancellations or missed appointments.

We also reserve the right to decline future bookings where ongoing cancellations or non-attendance occur.

Changes to Your Appointment

If your medical history, medications, pregnancy status, or general health changes before your appointment, please let us know as soon as possible.

In some cases, we may need to modify, postpone, or decline treatment to ensure your safety.

Questions

If you need to make changes to your appointment or have any questions regarding this policy, please contact us.

Email: skinsymphony.melb@gmail.com

Phone: 0495020163