Payments

All prices displayed on our website are in Australian Dollars (AUD) and are subject to change without notice.

Full payment is required at the time of your appointment unless otherwise stated as part of a package, membership, or payment plan.

We reserve the right to update our pricing, services, promotions, or treatment offerings at any time.

Refunds

We do not offer refunds for:

• Change of mind

• Cancelled appointments or late cancellations (refer to our Cancellation Policy)

• Completed consultations or treatments

• Prepaid treatment packages, memberships, clinic credits or gift vouchers (unless required by Australian Consumer Law)

Treatment outcomes vary between individuals. While we strive to achieve the best possible results, we cannot guarantee specific outcomes, and refunds will not be provided where expected results have not been achieved.

Nothing in this policy excludes your rights under the Australian Consumer Law.

Returns & Exchanges

We accept returns or exchanges only where a product is:

• Faulty or defective

• Damaged during delivery

• Incorrectly supplied by Skin Symphony Clinic

To be eligible for a return or exchange:

• The product must have been purchased directly from Skin Symphony Clinic.

• You must contact us within 7 days of receiving your order.

• The product must be unused, unopened, and in its original packaging unless it is faulty.

• Photographic evidence may be requested before a return or exchange is approved.

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used skincare products

• Supplements

• Lip products

• Products damaged through misuse, improper storage, or normal wear and tear

• Change of mind purchases

Return Process

To request a return or exchange, please contact us at skinsymphony.melb@gmail.com with your order number, a description of the issue, and photographs where applicable.

Once your request has been reviewed and approved, you will receive an email with instructions on how to return your item.

Unless the product is faulty or incorrectly supplied, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Skin Symphony Clinic cannot accept responsibility for items lost or damaged during return transit.