At Skin Symphony Clinic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment, purchase products or receive treatments from us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name 

• Date of birth 

• Contact details including phone number and email address 

• Billing and shipping information 

• Payment details and purchase history 

Health Information

To provide safe and effective treatments, we may collect:

• Medical history 

• Allergies 

• Current medications 

• Skin concerns and treatment history 

• Consultation notes 

• Before and after treatment photographs (with your consent) 

Website Information

When you visit our website, we may automatically collect information including:

• IP address 

• Browser and device information 

• Pages visited 

• Time and date of your visit 

• Website usage information 

• Cookies and similar technologies

How We Use Your Information

We use your personal information to:

• Process appointments and purchases 

• Provide skin consultations and treatments 

• Recommend suitable products and services 

• Process payments 

• Deliver orders 

• Respond to enquiries 

• Send appointment reminders 

• Improve our website and customer experience 

• Send marketing communications where you have provided your consent 

You can unsubscribe from marketing communications at any time.

Sharing Your Information

We may share your personal information with trusted third-party providers who help us operate our business, including website hosting, payment processing, booking systems, email marketing and delivery services.

We use Squarespace to host our website and may use trusted providers to process payments and manage bookings.

We do not sell or rent your personal information.

We may also disclose your information where required by law.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic and help us improve our services.

You can choose to disable cookies through your browser settings, however some features of our website may not function correctly.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

While we take appropriate security measures, no method of transmitting or storing information electronically is completely secure.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct any inaccurate or outdated information by contacting us using the details below.

Retention of Information

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations and maintain appropriate business records.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or would like to access or update your personal information, please contact us.

Skin Symphony Clinic
Mickleham, Victoria, Australia

Email: skinsymphony.melb@gmail.com
Phone 0495020163